We aim to pack and dispatch every order within 1–2 business days of payment clearing, provided the item is in stock. If something is on back-order, we'll email you an expected dispatch date. Custom or specially ordered-in items may take longer — we'll let you know the lead time before you commit to the order.

We ship Australia-wide from our warehouse in Croydon Park, NSW. Free shipping applies to orders over $100; for orders under $100, or for bulky items such as sinks and vanities, shipping is calculated at checkout based on your postcode and the item's weight and size. Most orders arrive within 3–10 business days of dispatch, depending on your location; regional and remote postcodes may take a little longer.

As soon as your order leaves our warehouse, we'll email you a tracking link so you can follow its progress to your door.

Sinks, vanities and other bulky items are sent via a pallet courier and generally require a signature on delivery. Please make sure someone is available to receive these — if a delivery is missed and needs to be rebooked, a re-delivery fee may apply.

If part of your order is temporarily out of stock, we'll be upfront with you about the expected restock date. You're welcome to wait for everything to ship together, or ask us to send the in-stock items first — a second shipping charge may apply for the split delivery.

Please check your order as soon as it arrives. If anything is missing, damaged, or not what you ordered, email us at admin@josephgeorgeinteriors.com.au within 48 hours with your order number and a couple of photos, and we'll sort out a replacement or refund promptly.

At this stage we only deliver within Australia. If you're based overseas and would like to place an order, contact us at admin@josephgeorgeinteriors.com.au first and we'll see what can be arranged.

• Custom-made products, or items specially ordered in for your order, once they've gone into production or been ordered from the supplier
• Clearance or final-sale items marked as non-returnable at the time of purchase
• Items that have been installed, used, or show signs of wear

If something arrives faulty, damaged in transit, or not as described, you're covered under the Australian Consumer Law and entitled to a repair, replacement or refund at our cost. Email admin@josephgeorgeinteriors.com.au within 48 hours of delivery with your order number and a few photos, and we'll take it from there — you won't be charged a restocking fee or return shipping for a genuine fault.

1. Email us at admin@josephgeorgeinteriors.com.au with your order number and the reason for the return.
2. We'll confirm whether it's eligible and send you return instructions, including where to send it.
3. Once we've received and checked the item, we'll process your refund or exchange.

Once approved, refunds are returned to your original payment method within 5–10 business days of us receiving and checking the item. Original shipping charges aren't refunded for change-of-mind returns — only for faulty items or where the mistake was ours.

Warranty length varies by product and is listed on the product page — it covers manufacturing defects, not damage from misuse, incorrect installation, or everyday wear and tear. To lodge a claim, email admin@josephgeorgeinteriors.com.au with your order number, a description of the issue, and a couple of photos.

Questions about a return or refund? Email us at admin@josephgeorgeinteriors.com.au or call +61 429 029 798.