We're an Australian-owned business based in Croydon Park, NSW. All orders are packed and dispatched from our NSW warehouse.

We currently operate online only, so we don't have a walk-in showroom. Our full range of kitchen tapware, sinks, laundry, bathroom fixtures and kitchen accessories is available to browse anytime on our website, and our team is happy to answer product questions by email or phone before you buy.

Yes, all prices on our website are displayed in AUD and include GST where applicable.

Yes, you can add a note at checkout (e.g., "leave at side gate" or "call on arrival"). Please note that for larger items, our courier may still need a signature and won't be able to leave the parcel unattended.

We accept Visa, MasterCard, PayPal, Shop Pay and Afterpay. All payments are processed securely at checkout — we never see or store your full card details.

Yes. Checkout runs on Shopify's secure, PCI-DSS compliant payment system, the same technology used by thousands of Australian retailers.

If your order hasn't been packed yet, we're happy to make changes or cancel it. Email us at admin@josephgeorgeinteriors.com.au with your order number as soon as possible — once an order has left our warehouse, it can't be recalled or altered.

Double-check the card number, expiry date and billing address match exactly what your bank has on file. If it still doesn't go through, try a different payment method or contact your bank. Still stuck? Email admin@josephgeorgeinteriors.com.au and we'll help sort it out.

Yes — if you're a builder, plumber, designer or renovator ordering regularly, get in touch at admin@josephgeorgeinteriors.com.au and we'll set you up with a trade account.

Orders are picked and dispatched from our warehouse within 1–2 business days of payment clearing, provided the item is in stock.

Most orders across Australia arrive within 3–10 business days, depending on your location. Regional and remote areas can take a little longer — an estimate is shown at checkout once you enter your postcode.

Yes — once your order leaves our warehouse you'll get an email with a tracking link so you can follow it the whole way.

At this stage we only ship within Australia. If you're ordering from overseas, please email us at admin@josephgeorgeinteriors.com.au before placing an order and we'll see what we can arrange.

We'll email you the expected restock date as soon as we know it. You can choose to wait for your full order to ship together, or ask us to send the in-stock items first (extra shipping may apply for the second shipment).

Please snap a few photos and email us at admin@josephgeorgeinteriors.com.au within 48 hours of delivery, along with your order number. We'll sort out a replacement or refund quickly — no need to return the damaged item unless we ask you to.

For heavier items like sinks and vanities, yes — a signature is required, so please arrange for someone to be there. Smaller parcels may be left in a safe spot by the courier if no one's home.

Yes — unused items in their original, unopened packaging can be returned within 30 days of delivery. Change-of-mind returns are at the customer's expense for return shipping, and a 20% restocking fee applies if the item was specially ordered in for you or the packaging has been opened/damaged. See our full Returns & Refund Policy for details.

Custom-made pieces and items ordered in specifically for your order generally can't be returned for change of mind, since they're made or sourced just for you — unless the item is faulty.

Warranty length depends on the product — most tapware and fixtures carry a manufacturer's warranty covering defects in materials and workmanship (commonly 5–10 years, with shorter terms on moving parts like cartridges). The exact warranty is listed on each product page. Normal wear and tear, misuse, or damage from incorrect installation isn't covered.

We strongly recommend it — installation by a licensed plumber protects your warranty and ensures everything's compliant with Australian plumbing standards. Installing it yourself (or having an unlicensed person do it) may void the manufacturer's warranty.

Email admin@josephgeorgeinteriors.com.au with your order number, a short description of the issue, and a couple of photos. We'll take it from there and let you know the next step.

A soft cloth with warm, soapy water is all you need. Steer clear of abrasive scourers, harsh chemicals or citrus-based cleaners — over time these can dull or damage the finish.

Like any finish, they'll show wear if treated roughly, but with normal day-to-day use and the care tips above, they're built to look good for years.

Every product page includes full dimensions, a spec sheet and (where relevant) an installation guide — scroll down to the "Specifications" tab.

Possibly! Email us at admin@josephgeorgeinteriors.com.au with what you're looking for and we'll see if we can get it for you.